Canadian Return Policy

We hope you enjoy everything you buy from YALA. If you need to make a return, YALA has implemented an easy and convenient return system. We gladly accept unworn, unwashed items with original tags attached.  Repackage your return in its original condition, free of pet hair and odors such as perfume or smoke, in the original plastic bag.

Returns must arrive at YALA’s return facility within 30 days of the initial purchase date. 

Unfortunately, any items outside this policy are ineligible for return, and YALA reserves the right to refuse the return. Returns are processed within 7-10 business days of arrival at our return facility.

Final Sale Items are NOT eligible for return. See the 'Sales and Discounts' section for further explanation.

Please be aware that opened, non-defective bedding is not returnable.

Returns are closely monitored to identify possible misuse or abuse of our policies. YALA reserves the right to limit, refuse or adjust returns that do not meet the return policy terms. 

Please return items in their original plastic bag to help ensure the life of the product while in transit.

 

Canadian Return Form

Please enter your order details in the Returns Portal to start your return process.

 

Canadian Refunds

Canadian customers are responsible for creating their own return labels and covering the cost of all return shipping.

Please process your return with YALA through the Returns Portal, however, it cannot create a shipping label for you.

Original shipping costs are non-refundable. Refunds will be issued to your original payment method within 7-10 business days of arrival at our return facility. Please allow up to 3 weeks and 1 to 2 billing cycles for the refund to appear on your statement.

Canadian Exchanges

Canadian orders are not eligible for exchange at this time. 

Sales & Discounts

Please be aware that items purchased on sale at 30% off or more are FINAL SALE and are not eligible for return. This includes all items on YALA’s Sale Page. Site-wide and flash sale discounts only apply for the period indicated. We do not extend sale prices to purchases before or beyond the sale date. Sign up for our newsletter to be notified of all sales and receive an instant 20% off coupon code here.

Canadian Gift Returns

Gift recipients can request store credit. Gifts are not eligible for refunds. Gift returns must be received within 30 days of purchase. Item(s) must be unwashed and unworn. Apparel must be free from pet hair and odors, with their original tags attached. Gift returns will be issued in store credit in the recipient's name. Use our Returns Portal to initiate a gift exchange.

 

Gifts purchased at a discount of 30% or more are Final Sale Items and are not eligible for return.

 

Please be aware that opened, non-defective bedding is not returnable.

 

Third-Party YALA Purchases

YALA does not process returns purchased from retail partners who carry YALA products. If you bought your YALA product at a store or website other than yaladesigns.com, please contact the retailer directly.